Conversational Business English – English for Customer Service and Call Centers – EnglishAnyone.com

Conversational Business English – English for Customer Service and Call Centers – EnglishAnyone.com


hi there I’m drew badger the
hi there I’m drew badger the
world’s number one english world’s number one english
world’s number one english
fluency guide and it is a fluency guide and it is a fluency guide and it is a
pleasure to welcome you to pleasure to welcome you to pleasure to welcome you to
something new on the channel as something new on the channel as
something new on the channel as
I usually do and in the same way I usually do and in the same way I usually do and in the same way
that i recommend you try that i recommend you try
that i recommend you try
different things you try using different things you try using different things you try using
your English try using different your English try using different your English try using different
expressions even different expressions even different expressions even different
accents until you find something accents until you find something accents until you find something
that really fits and something that really fits and something that really fits and something
that really works well for you that really works well for you that really works well for you
I do the same thing on the I do the same thing on the I do the same thing on the
YouTube channel because we have YouTube channel because we have YouTube channel because we have
lots of different learners that lots of different learners that
lots of different learners that
come to the channel and the most come to the channel and the most come to the channel and the most
of them are at roughly the same of them are at roughly the same of them are at roughly the same
level usually intermediate level usually intermediate level usually intermediate
learners that want to become learners that want to become learners that want to become
fluent speakers they have kind fluent speakers they have kind fluent speakers they have kind
of different reasons for wanting of different reasons for wanting of different reasons for wanting
to get fluent to get fluent to get fluent
so some of them maybe it’s for so some of them maybe it’s for so some of them maybe it’s for
business some of them are just business some of them are just business some of them are just
for personal reasons maybe for personal reasons maybe for personal reasons maybe
you’re over 80 years old like you’re over 80 years old like you’re over 80 years old like
some of our learners are and some of our learners are and some of our learners are and
they just really like learning they just really like learning they just really like learning
for fun for fun for fun
so for all of these people we so for all of these people we so for all of these people we
try to experiment with different try to experiment with different try to experiment with different
things and see what people enjoy things and see what people enjoy things and see what people enjoy
but in this video i wanted to but in this video i wanted to but in this video i wanted to
try something I haven’t done on try something I haven’t done on try something I haven’t done on
the channel before I don’t the channel before I don’t the channel before I don’t
really talk about business really talk about business really talk about business
english and I’ll explain why in english and I’ll explain why in english and I’ll explain why in
a minute but this thing because a minute but this thing because a minute but this thing because
I continue to get requests for I continue to get requests for I continue to get requests for
things like this things like this things like this
I thought it would be a good I thought it would be a good I thought it would be a good
idea to bring this up in a video idea to bring this up in a video idea to bring this up in a video
lesson lesson lesson
so we’re going to talk about so we’re going to talk about so we’re going to talk about
what i call conversational what i call conversational what i call conversational
business English conversational business English conversational business English conversational
business english now one of the business english now one of the business english now one of the
most important things I want you most important things I want you most important things I want you
to know about learning business to know about learning business to know about learning business
english and again this is the english and again this is the english and again this is the
reason i don’t really cover reason i don’t really cover reason i don’t really cover
specific business english is specific business english is specific business english is
because there isn’t really well because there isn’t really well
because there isn’t really well
they’re kind of two problems the they’re kind of two problems the they’re kind of two problems the
first one is that there may be first one is that there may be first one is that there may be
specific things for your specific things for your specific things for your
industry industry industry
maybe you work at a call center maybe you work at a call center maybe you work at a call center
maybe you’re a doctor or a maybe you’re a doctor or a maybe you’re a doctor or a
lawyer or a web designer or lawyer or a web designer or lawyer or a web designer or
whatever else you may happen to whatever else you may happen to whatever else you may happen to
be there a specific technical be there a specific technical be there a specific technical
language that really is kind of language that really is kind of language that really is kind of
too specific for what we do on too specific for what we do on too specific for what we do on
this channel and I don’t really this channel and I don’t really this channel and I don’t really
want to make something just for want to make something just for want to make something just for
doctors are just for whatever doctors are just for whatever doctors are just for whatever
so I like to keep things broad so I like to keep things broad
so I like to keep things broad
enough that lots of people in enough that lots of people in enough that lots of people in
different industries can use different industries can use different industries can use
them especially for specific them especially for specific them especially for specific
business purposes but the other business purposes but the other
business purposes but the other
reason that I don’t really talk reason that I don’t really talk reason that I don’t really talk
about quote unquote business about quote unquote business
about quote unquote business
english so much is that the english so much is that the english so much is that the
truth is that when you’re even truth is that when you’re even truth is that when you’re even
dealing in a business capacity dealing in a business capacity dealing in a business capacity
with people that you’re still with people that you’re still with people that you’re still
dealing with people dealing with people dealing with people
lots of people if they try to lots of people if they try to lots of people if they try to
think about selling to other think about selling to other think about selling to other
businesses are getting people to businesses are getting people to businesses are getting people to
do things in a business rather do things in a business rather do things in a business rather
than trying to sell to an than trying to sell to an than trying to sell to an
individual they think they have individual they think they have individual they think they have
to sell in a different special to sell in a different special to sell in a different special
way or you some kind of special way or you some kind of special way or you some kind of special
vocabulary and this is the vocabulary and this is the vocabulary and this is the
business English that lots of business English that lots of business English that lots of
people would like you to learn people would like you to learn people would like you to learn
so people make money selling so people make money selling so people make money selling
business english courses when business english courses when
business english courses when
really what you should be using really what you should be using really what you should be using
is the conversational business is the conversational business is the conversational business
English that I use when I’m just English that I use when I’m just English that I use when I’m just
doing regular business i’m doing regular business i’m
doing regular business i’m
talking with people or I’m talking with people or I’m
talking with people or I’m
sending out emails or anything sending out emails or anything sending out emails or anything
like that so I’m communicating like that so I’m communicating like that so I’m communicating
with people in a professional with people in a professional with people in a professional
way but i’m still being casual way but i’m still being casual way but i’m still being casual
about it about it about it
and this is one of the really and this is one of the really and this is one of the really
nice things about English so nice things about English so
nice things about English so
Japanese as an example this is Japanese as an example this is Japanese as an example this is
something where you really have something where you really have something where you really have
a very specific way of a very specific way of a very specific way of
communicating with people communicating with people communicating with people
especially in business especially in business especially in business
situations and there’s a whole situations and there’s a whole situations and there’s a whole
separate level of the language separate level of the language separate level of the language
that you have to understand if that you have to understand if that you have to understand if
you don’t know that then people you don’t know that then people
you don’t know that then people
will look at you in a different will look at you in a different will look at you in a different
way so it’s really a much more way so it’s really a much more way so it’s really a much more
stark contrast between regular stark contrast between regular stark contrast between regular
conversational Japanese and then conversational Japanese and then conversational Japanese and then
what’s professional but in what’s professional but in what’s professional but in
English these two were really English these two were really
English these two were really
quite close together so there quite close together so there
quite close together so there
are some really more are some really more are some really more
professional sounding things you professional sounding things you professional sounding things you
say but really in order to say but really in order to say but really in order to
persuade people to get people to persuade people to get people to persuade people to get people to
take action whether this is take action whether this is take action whether this is
within your own company or this within your own company or this within your own company or this
is clients or customers or is clients or customers or is clients or customers or
whomever else you’re dealing whomever else you’re dealing whomever else you’re dealing
with with with
it’s really important to use the it’s really important to use the it’s really important to use the
kind of casual or conversational kind of casual or conversational kind of casual or conversational
business english and this is business english and this is business english and this is
where your blending the two of where your blending the two of where your blending the two of
them together them together them together
so you’re able to use things and so you’re able to use things and so you’re able to use things and
people often ask me about this people often ask me about this people often ask me about this
as well is it okay if I use the as well is it okay if I use the as well is it okay if I use the
things like what i teach and things like what i teach and
things like what i teach and
master English conversation is master English conversation is
master English conversation is
it okay if we use those in it okay if we use those in it okay if we use those in
business situations as well and business situations as well and
business situations as well and
yes most of the time it is yes most of the time it is yes most of the time it is
unless I specifically say in a unless I specifically say in a unless I specifically say in a
video lesson that it’s not so I video lesson that it’s not so I
video lesson that it’s not so I
thought I would give you one thought I would give you one thought I would give you one
thing just to test this idea to thing just to test this idea to thing just to test this idea to
see if people are interested in see if people are interested in see if people are interested in
learning more conversational learning more conversational learning more conversational
business english and if you are business english and if you are business english and if you are
i can make some more videos i can make some more videos i can make some more videos
about it so if you like this about it so if you like this
about it so if you like this
video do video do video do
click that like button do put click that like button do put click that like button do put
down in the comments below this down in the comments below this down in the comments below this
video about specific situations video about specific situations video about specific situations
you like to learn and if it’s you like to learn and if it’s you like to learn and if it’s
not too specific not too specific not too specific
probably the best responses i probably the best responses i
probably the best responses i
could get our things that I can could get our things that I can could get our things that I can
help learn a whole bunch of help learn a whole bunch of help learn a whole bunch of
people in different industries people in different industries people in different industries
with so this could be customer with so this could be customer with so this could be customer
service and what kinds of things service and what kinds of things service and what kinds of things
they can use they can use they can use
or when you’re dealing with or when you’re dealing with or when you’re dealing with
customers or sales or certain customers or sales or certain customers or sales or certain
things like that certain ways of things like that certain ways of things like that certain ways of
motivating people and these are motivating people and these are motivating people and these are
exactly the same kind of exactly the same kind of exactly the same kind of
conversations again that i teach conversations again that i teach
conversations again that i teach
and master English conversation and master English conversation
and master English conversation
and that I used successfully in and that I used successfully in and that I used successfully in
my own business my own business my own business
so let’s get started today I so let’s get started today I
so let’s get started today I
thought I would kind of take a thought I would kind of take a thought I would kind of take a
few things that are for customer few things that are for customer few things that are for customer
service and you can use these service and you can use these service and you can use these
whether you’re a waitress or whether you’re a waitress or whether you’re a waitress or
waiter working at a restaurant waiter working at a restaurant waiter working at a restaurant
or if you’re doing a call or if you’re doing a call or if you’re doing a call
service employee job something service employee job something service employee job something
like that where you have to deal like that where you have to deal like that where you have to deal
with customer service on the with customer service on the with customer service on the
phone or if you’re sending phone or if you’re sending phone or if you’re sending
emails that kind of thing it emails that kind of thing it emails that kind of thing it
doesn’t really matter even if doesn’t really matter even if doesn’t really matter even if
you’re talking on the phone but you’re talking on the phone but
you’re talking on the phone but
again these are conversational again these are conversational again these are conversational
ways of expressing normal things ways of expressing normal things ways of expressing normal things
that you could say in a more that you could say in a more that you could say in a more
professional sounding way but i professional sounding way but i
professional sounding way but i
guess at the base of things at guess at the base of things at guess at the base of things at
the base the most important the base the most important the base the most important
thing you have to remember about thing you have to remember about thing you have to remember about
all this is that you’re talking all this is that you’re talking all this is that you’re talking
to a particular person number to a particular person number to a particular person number
one but you should kind of speak one but you should kind of speak one but you should kind of speak
with that person how they expect with that person how they expect with that person how they expect
to be spoken to to be spoken to to be spoken to
so what this means is that when so what this means is that when so what this means is that when
you’re dealing with maybe a you’re dealing with maybe a you’re dealing with maybe a
casual situation as i am usually casual situation as i am usually casual situation as i am usually
in business then i’m using in business then i’m using in business then i’m using
casual language but if you’re casual language but if you’re
casual language but if you’re
speaking with someone and speaking with someone and speaking with someone and
they’re very professional and they’re very professional and they’re very professional and
you you look at their language you you look at their language you you look at their language
and they see wow this is a and they see wow this is a and they see wow this is a
really very professional person really very professional person really very professional person
and they’re really trying to use and they’re really trying to use and they’re really trying to use
a lot of difficult and very a lot of difficult and very a lot of difficult and very
formal language that you should formal language that you should formal language that you should
mirror that kind of thing but mirror that kind of thing but
mirror that kind of thing but
again in English again in English
again in English
most people are giving the kind most people are giving the kind most people are giving the kind
of casual business english and of casual business english and of casual business english and
using those expressions that you using those expressions that you using those expressions that you
would still here in a regular would still here in a regular would still here in a regular
conversation but it’s just in a conversation but it’s just in a conversation but it’s just in a
business setting so I thought business setting so I thought business setting so I thought
the first one I would give again the first one I would give again the first one I would give again
all three of these I’ll just all three of these I’ll just all three of these I’ll just
cover three things that are cover three things that are cover three things that are
related for customer service and related for customer service and
related for customer service and
the first one is could you give the first one is could you give
the first one is could you give
me a moment me a moment me a moment
or could you give me a minute or could you give me a minute or could you give me a minute
now any time someone asks you now any time someone asks you now any time someone asks you
anything whether you’re a waiter anything whether you’re a waiter anything whether you’re a waiter
if like let’s say someone asks i if like let’s say someone asks i
if like let’s say someone asks i
might may I you know can I get might may I you know can I get might may I you know can I get
some help over here like you’re some help over here like you’re
some help over here like you’re
a staff person at a clothing a staff person at a clothing a staff person at a clothing
store or something like that store or something like that store or something like that
where you’re on the phone and where you’re on the phone and
where you’re on the phone and
people are asking you for your people are asking you for your people are asking you for your
time or they’re asking you a time or they’re asking you a time or they’re asking you a
question and maybe you want them question and maybe you want them question and maybe you want them
to wait for a second you can to wait for a second you can to wait for a second you can
just say oh could you give me a just say oh could you give me a just say oh could you give me a
minute minute minute
and when this blends it becomes and when this blends it becomes and when this blends it becomes
could jus could jus
could jus
could you give me a minute could could you give me a minute could could you give me a minute could
you give me a minute you give me a minute you give me a minute
or could you give me a moment or could you give me a moment or could you give me a moment
one of those things one of those things one of those things
could you give me a moment could could you give me a moment could
could you give me a moment could
you give me a minute now you can you give me a minute now you can you give me a minute now you can
also talk about kind of related also talk about kind of related also talk about kind of related
to this is let me check on that to this is let me check on that to this is let me check on that
let me check on that so as an let me check on that so as an let me check on that so as an
example i’m in a restaurant on a example i’m in a restaurant on a example i’m in a restaurant on a
server there and someone says oh server there and someone says oh server there and someone says oh
can I get like a special can I get like a special can I get like a special
vegetarian order of this you vegetarian order of this you
vegetarian order of this you
know noodle dish or something know noodle dish or something know noodle dish or something
like that like that like that
I say Oh could you give me a I say Oh could you give me a I say Oh could you give me a
moment let me check on that moment let me check on that moment let me check on that
let me check on that or the same let me check on that or the same let me check on that or the same
thing if i’m doing sales all thing if i’m doing sales all
thing if i’m doing sales all
over a computer or by email or over a computer or by email or over a computer or by email or
telephone and someone is asking telephone and someone is asking telephone and someone is asking
a question about something I’m a question about something I’m
a question about something I’m
asking okay i’m going to answer asking okay i’m going to answer asking okay i’m going to answer
them but first let me check on them but first let me check on them but first let me check on
that that that
so to check on something this so to check on something this so to check on something this
means to check that finger to means to check that finger to means to check that finger to
get verification about something get verification about something get verification about something
but again it’s a perfectly fine but again it’s a perfectly fine but again it’s a perfectly fine
situation or a perfectly fine situation or a perfectly fine situation or a perfectly fine
phrase used for business phrase used for business phrase used for business
situations so let me check on situations so let me check on situations so let me check on
that for you can i check on that that for you can i check on that that for you can i check on that
for you for you for you
so again if I’m the server at a so again if I’m the server at a so again if I’m the server at a
restaurant oh let me check on restaurant oh let me check on restaurant oh let me check on
that for you like if you say oh that for you like if you say oh that for you like if you say oh
I’ve been waiting for my food I’ve been waiting for my food I’ve been waiting for my food
for 10 minutes do you know where for 10 minutes do you know where for 10 minutes do you know where
it is or how much longer will it it is or how much longer will it it is or how much longer will it
take take take
Oh could you give me a moment Oh could you give me a moment Oh could you give me a moment
let me check on that and then let me check on that and then let me check on that and then
after you say that let me check after you say that let me check after you say that let me check
on that you can reassure people on that you can reassure people on that you can reassure people
that i will quickly come back that i will quickly come back that i will quickly come back
with an answer and i will say I with an answer and i will say I
with an answer and i will say I
i will be right back or I will i will be right back or I will i will be right back or I will
get back to you to be right back get back to you to be right back get back to you to be right back
or to get back to you or to get back to you or to get back to you
so to reply to reply or to so to reply to reply or to so to reply to reply or to
respond to someone respond to someone respond to someone
this is really just a normal this is really just a normal this is really just a normal
everyday word you can use to everyday word you can use to everyday word you can use to
reply or to respond but casually reply or to respond but casually reply or to respond but casually
and conversationally even in and conversationally even in and conversationally even in
conversational business English conversational business English conversational business English
you can talk about getting back you can talk about getting back you can talk about getting back
to someone so if someone sends to someone so if someone sends to someone so if someone sends
you an email or they ask you a you an email or they ask you a you an email or they ask you a
question question
question
you can say oh could you give me you can say oh could you give me you can say oh could you give me
a moment let me check on that a moment let me check on that a moment let me check on that
I’ll get right back to you or I’ll get right back to you or I’ll get right back to you or
I’ll get back to you I’ll get back to you
I’ll get back to you
so i’ll check on something for so i’ll check on something for so i’ll check on something for
you and i’ll get back to you you and i’ll get back to you you and i’ll get back to you
so if i go to a shoe store for so if i go to a shoe store for so if i go to a shoe store for
example maybe the clerk is there example maybe the clerk is there example maybe the clerk is there
and I say oh do you have this and I say oh do you have this and I say oh do you have this
shoe in size 18 or whatever my shoe in size 18 or whatever my shoe in size 18 or whatever my
shoe size it shoe size it
shoe size it
and they say Oh could you give and they say Oh could you give
and they say Oh could you give
me a moment let me check on that me a moment let me check on that me a moment let me check on that
and I’ll be right back we’ll be and I’ll be right back we’ll be and I’ll be right back we’ll be
right back or I’ll get back to right back or I’ll get back to right back or I’ll get back to
you you
you
so usually when you’re replying so usually when you’re replying
so usually when you’re replying
or you’re responding to someone or you’re responding to someone or you’re responding to someone
if you’re physically there you if you’re physically there you if you’re physically there you
come right back where you will come right back where you will come right back where you will
be right back like the clerk at be right back like the clerk at be right back like the clerk at
the shoe store the shoe store the shoe store
but if you’re in a situation but if you’re in a situation but if you’re in a situation
where you’re on the phone or where you’re on the phone or where you’re on the phone or
email something like that you’re email something like that you’re email something like that you’re
talking about replying back to talking about replying back to talking about replying back to
that person then you will get that person then you will get that person then you will get
back to them back to them back to them
so let me check with my boss let so let me check with my boss let so let me check with my boss let
me check on that and I will get me check on that and I will get
me check on that and I will get
right back to you right back to you right back to you
so this is a really casual so this is a really casual so this is a really casual
simple way conversationally of simple way conversationally of simple way conversationally of
having a business interaction having a business interaction having a business interaction
where your again you’re being where your again you’re being where your again you’re being
formal you’re being polite but formal you’re being polite but
formal you’re being polite but
you’re still being you’re still being you’re still being
conversational and the most conversational and the most conversational and the most
important part about important part about important part about
conversational business english conversational business english
conversational business english
is that you’re using the is that you’re using the is that you’re using the
conversational English that conversational English that
conversational English that
actually native speakers would actually native speakers would actually native speakers would
use and the more like as an use and the more like as an use and the more like as an
example if I’m talking to example if I’m talking to example if I’m talking to
someone i know pretty quickly someone i know pretty quickly someone i know pretty quickly
when i’m on the phone with when i’m on the phone with when i’m on the phone with
someone in a call center for someone in a call center for someone in a call center for
customer service or something customer service or something customer service or something
like that where they are because like that where they are because like that where they are because
of the language that they use so of the language that they use so
of the language that they use so
it really doesn’t matter about it really doesn’t matter about it really doesn’t matter about
the accent so much usually I can the accent so much usually I can the accent so much usually I can
tell ok this person is in tell ok this person is in tell ok this person is in
America where they are in India America where they are in India
America where they are in India
or there in the Philippines or or there in the Philippines or or there in the Philippines or
wherever they are wherever they are wherever they are
but it’s the language they use but it’s the language they use but it’s the language they use
that I’m really listening to that I’m really listening to
that I’m really listening to
so if they say oh I will respond so if they say oh I will respond so if they say oh I will respond
quickly or i will reply back to quickly or i will reply back to quickly or i will reply back to
you then I know they’re learning you then I know they’re learning you then I know they’re learning
that more formal English and that more formal English and that more formal English and
that’s what they have to use but that’s what they have to use but that’s what they have to use but
if they want to address me in a if they want to address me in a if they want to address me in a
conversational way a way that conversational way a way that conversational way a way that
makes me feel more relaxed way makes me feel more relaxed way
makes me feel more relaxed way
that that me that them like that that me that them like
that that me that them like
slipping over my words here but slipping over my words here but slipping over my words here but
a way that makes me sound more i a way that makes me sound more i
a way that makes me sound more i
guess more comfortable and guess more comfortable and guess more comfortable and
enjoying that conversation enjoying that conversation enjoying that conversation
having a much more pleasant having a much more pleasant having a much more pleasant
experience the more native they experience the more native they
experience the more native they
sound and the more casual and sound and the more casual and sound and the more casual and
conversational the more I can conversational the more I can
conversational the more I can
enjoy that enjoy that enjoy that
so when you’re using these so when you’re using these so when you’re using these
phrases and expressions it’s phrases and expressions it’s phrases and expressions it’s
important to mirror the kind of important to mirror the kind of
important to mirror the kind of
people you are you should maybe people you are you should maybe people you are you should maybe
check with your company or check with your company or check with your company or
whatever in your business whatever in your business whatever in your business
capacity whatever that happens capacity whatever that happens capacity whatever that happens
to be but just remember in to be but just remember in to be but just remember in
general in English general in English
general in English
conversational business english conversational business english
conversational business english
is a great way to communicate is a great way to communicate is a great way to communicate
it’s exactly how I communicate it’s exactly how I communicate it’s exactly how I communicate
I’m still professional but i’m I’m still professional but i’m
I’m still professional but i’m
using native language that most using native language that most using native language that most
people can understand and so people can understand and so people can understand and so
that way i developed a really that way i developed a really that way i developed a really
good good good
rapport with people and that rapport with people and that rapport with people and that
helps me develop better helps me develop better
helps me develop better
relationships with them relationships with them
relationships with them
well if you have enjoyed this well if you have enjoyed this well if you have enjoyed this
video again do give it a like if video again do give it a like if video again do give it a like if
you have any questions you have any questions you have any questions
remember i will be right back remember i will be right back remember i will be right back
where I will come right back where I will come right back
where I will come right back
let me check on that for you or let me check on that for you or
let me check on that for you or
let me check on that and could let me check on that and could let me check on that and could
you give me a moment could you you give me a moment could you
you give me a moment could you
give me a moment could you give give me a moment could you give give me a moment could you give
me a minute and i will look me a minute and i will look
me a minute and i will look
forward to seeing you in the forward to seeing you in the forward to seeing you in the
next video if you have any next video if you have any next video if you have any
questions or comments again to questions or comments again to
questions or comments again to
put them down in the comments put them down in the comments
put them down in the comments
section below become a section below become a section below become a
subscriber if you haven’t subscriber if you haven’t subscriber if you haven’t
already already already
share this video and let me know share this video and let me know share this video and let me know
that you do enjoy it so i can that you do enjoy it so i can that you do enjoy it so i can
make more if you believe you make more if you believe you make more if you believe you
enjoyed this and i look forward enjoyed this and i look forward enjoyed this and i look forward
to seeing you in the next video to seeing you in the next video to seeing you in the next video
assuming we make more of these assuming we make more of these assuming we make more of these
have a fantastic date have a fantastic date have a fantastic date
bye-bye bye-bye
bye-bye
did you know that most English did you know that most English
did you know that most English
learners have just one major learners have just one major learners have just one major
fluency frustration that stops fluency frustration that stops fluency frustration that stops
them from enjoying conversations them from enjoying conversations them from enjoying conversations
and becoming a successful and becoming a successful and becoming a successful
speaker for you it might be your speaker for you it might be your speaker for you it might be your
accent or that you hesitate to accent or that you hesitate to accent or that you hesitate to
think and translate in your head think and translate in your head think and translate in your head
before you speak before you speak before you speak
whatever your biggest learning whatever your biggest learning whatever your biggest learning
frustration maybe we’ve prepared frustration maybe we’ve prepared frustration maybe we’ve prepared
specific advice just for your specific advice just for your specific advice just for your
situation to help you finally situation to help you finally situation to help you finally
reach your English learning reach your English learning reach your English learning
goals goals goals
click on the link in the upper click on the link in the upper click on the link in the upper
right of this video to turn your right of this video to turn your right of this video to turn your
biggest learning weakness into a biggest learning weakness into a biggest learning weakness into a
strength and start getting fluid strength and start getting fluid
strength and start getting fluid
two three or even ten times two three or even ten times two three or even ten times
faster

100 thoughts on “Conversational Business English – English for Customer Service and Call Centers – EnglishAnyone.com

  • Hey I m u r new listener please help me how can I improve my English I feel it's v difficult language I want to learn from beginning could u help me please. …

  • Hi Drew, thank you for this chance. I'm Italian and I work as a "family advisor" in a bank. I already have several foreign customers and we speak English wnen we see in the office. I'd like to know how would you talk about the basic banking stuff. It might be useful not only for me as an employee but also for everyone out there as customers.
    Have a wonderful day.
    Regards – M.

  • Very nice, video, Mr. Drew! 🙂 I hope you could also make a video about a conversation between a call center representative and a customer. what are the proper terms to use to ask what the costumer needs and on the side of a customer, what are the proper words to say their requests, inqueries and complaints. Thank you very much! 🙂

  • It helps me a lot if you continue with these videos about business, I'm going to work in a call center and well I need some help with how to deal with costumer or be polite with people, I don't have any experience with this but I think with your help I will do the best work. Thanks for this awesome video it helps a lot too ☺

  • Hi Drew, I really appreciate your effort to help us be like a native speaker, and I really enjoyed this video hope to see more like this. I have some suggestions to you. If you could do some of conversational situation between a customer at a pharmacy " the most terms that used in this situation". Customer going to bank to get loan to buy a house or a car. Tenant have some problem with the bathroom or the AC and the maintenance team. Some of the insurance terms like premium and etc. and what it's mean. If you could do these will help us a lot because it's actually took me years to know the terms and I am not sure if I know all about them.
    Thanks a lot
    Sincerely
    Reem Altaie

  • I like very much about this subject, I'll be glad if you could follow up with this. For me one of the hardest things is talking on the fone in english.

  • Hi, Mr. Drew. I am actually a high school student living in Japan. These days I've been studying for university entrance exams (I think Japanese ones are too hard…) . And I'm so awful at math I have to spend much time on it, but I want to keep studying English as well. Could you tell me ways how to keep study English every day without spending too much time on it, like reading books, listening news or something like that?

  • Thanks, super useful. Looking forward to seeing more of this kind of tutorial! I am always nervous when talking with customers. Sometimes I make stupid mistakes with grammar and vocabulary which I would not have in writing because I need to simultaneously respond with people who I talk to.

  • hi drew, can you please help me how to deal with a angry customers in a business field, as im a fresher i don't have experience in it and also give me so tips to crack the interviews. Thankyou.

  • Hi drew keep on with this sort of videos, i started learn english just for get a job in a call center
    thanks bruh.

  • Hi Drew!
    Very good idea!!
    Please, make more videos applying business conversation in general…

  • hi Drew its Lindiomar from Brazil I'm always learn my English in your channel I can't thnx you enough for the opportunity, I would like you teach us such fraises as for example in this video. " blablabla I'm like sleeping over my words here".

  • Hi Drew, it is not just this subject, but all that you are posting is helping us a lot. Therefore, you are creating more confident foreign English speakers. Please keep in this way. Thank You!

  • Amazing video! Thank you very much Drew!
    I have been learning a lot with you!

    Hey Drew I bought one of your class and highly recommend it for my friends… Woul you like to make an experience and join us in a whatsapp group even just for a few hour or days just to share a little bit of your amazing experience with us?

    Let me enjoy the opportunity to share a powerful tool to improve our english skills…

    Hello english learners, I'm Luís from Brasil… I created a great english group focused in conversation by audio note in order to being improving our english speaking skill, you know the improvement comes by practicing everyday all the time and this group is an excellent tool to we reach the so dreamed fluency in english. This is a free talking group, the only rule is respect each other… So if you are interested, send me a message and thus I can add you. my number is +55 015 997332321

  • Thank you very much, Please more videos about this topic, I'd like to learn more phrases like there ones to use on the phone! Regards:)

  • This is my favorite series. It's kinda near and dear to my heart. I'm looking forward to seeing the next episode in terms of this series. Thanks Mr. Andrew Mark Badger

  • Hi, Drew! Thank you for making these amazing videos) I like the way you speak and your voice. When I talk in english on pericsope, everyone asks me, where did I learn English, so I reccomend your channel to improve their fluensy. It works. THANKS TO YOU, DREW BADGER!

  • Hi, Drew! It's a helpful video you have here. I'm looking forward to more of this and, hopefully, would help non-native speakers like me converse with professional Americans without getting flustered.

  • Hi Drew, I am a pilot from Brazil and one of the most difficult situations is trying to figure out some sounds/expressions during radio communication due to static/noises. Any specific tips about that? Tks stay strong.

  • Hi Drew!… thank you so much for these videos, they really help me…
    And about this topic, business english, I wonder if you can help us with some one about engineering or with one about automotive industry, because right now I have to deal with this in my new job, and a lot of words are very technical and I'm having problems to understand them, or can you give me an advise to improve in this area?? I will really appreciate it so much.

  • Migth you teach us, how to explain a graphic? Example: The losses and revenue behavior. I cant say thx a lot for your job!!

  • hi dear teacher I'd like to know if it would bother you in any sense if I subtitle you video as I learn and at the same time we help people understand better your videos as I've done in the following link…

  • drew if you think this is a bad idea just tell me and I don't do this at least with your videos… the idea is to help a little bit as you do with your wonderful lessons I'll erase the video if don't agree, thanks

  • I just wanted to say thank you very, very much for everything you have taught me. I am a call center agent and I've been watching your videos since one year ago and my work is a lot easier everyday. Thank you so much.

  • Thank you for this advice. I'll try this. I can read and listen, but speaking is really bad, I get stumble every words and I can't express myself naturally

  • Hey Drew, I really have learned a lot from your videos. I know this video has been posted for a long time but if you can check for me I would like to hear about academic subjects. Thanks a lot!

  • this video was really great, I think you gotta keep talking about topics like this.. keep doing videos on this way please

  • Well Im trying to get a job in an office as a front desk assistant or in a technology store as a representative sales person so I really don t know how to acquire the vocabulary for that..could you help me, any advise?…thanks a lot 🙂

  • I wish I can speak fast English like you,
    My problem is I stop at each sentace and think of other sentace, It means I have focus problem. How to speak with ful focus?

  • my English language is not very well when I speak with people although i understand but sometimes i don't understand movie i have a big problem when they speak quickly and fast …so I would like to someone tell me why

  • Hi I am working as a Team Leader in a baking call center, could please make a video on banking customer service and also banking calls management conversation

  • very nice content , i am asking about how to speak in opposed to the ilts examiner about my self and also how can i get reasons and justify my debates

  • Let me tell you this sir, you spent less than 1 minute in giving concrete learning material in this video, the rest 11 minutes looked totally stretched out for no reason. Didn't even finish it all the way through such a waste of time.

  • i love all the advanced English videos that you have made.I am getting to advanced level and i understand 95 percents of what you are talking.Thank you very much for your help.I follow most of your youtube videos .

  • I would like to conversation with anybody to practice English. my Skype is Sergiosergionni. You are welcome!

  • Hi your videos are so interesting and I've gotten your.point of view related a specific vocab for which business, but there are a situation when you need to be ready. the vocab to present results, all business can do well or not, and we need to explain. can you prepare a video in this way? ty

  • im so happy that i saw this video it will helps me a lot in call center industry as a customer service. god bless you 🙂

  • Hi, very helpful vedio, i want more communication steps for customers dealing, i am working in a ecommerce company, so I want related something same. Thanks a lot

  • Me too i want to improve mybenglish skills i am a filipina really want to work in bpo industry like call center agent someday even i am only a high school graduate

  • Thank you dear it was great lesson for me. I am From Ethiopian , founder and CEO of EXCEED IT Systems plc

  • Thanks much for ur very useful videos, in fact i ask u kindly, if u can make other videos like this speaking to us about english business even more in detail; with a lot of others typical phrases to say for example when we are at the phone, or when we are face to face with the clients, and than please make other videos about other topics as; science,geography,history,again about psychology thanks much.

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